My Resume

Certification

Dec 2020 - Current

CompTIA A+

CompTIA A+ 220-1001, 220-1002

Aug 2020 - Current

ITIL4®

ITIL® Foundation Certificate in IT Service Management

First in March 2011

ACMT

Apple Certified Mac Technician

Work History

Jan 2015 - Current

Senior Service Tech

Apple Repair Club, Inc.

I currently work for Apple Repair Club. Comprehensive Mac Service, Support and maintenance with 15+ years of hardware service, application troubleshooting, firewall tweak, data recovery, OS deployment, system maintenance, troubleshooting and remote-support expertise.

JUN 2005- DEC 2014

On-call PC/Mac Service

FREELANCE PC/MAC TECH

On-call PC/Mac service & support, OS deployment, data backup, restore & software/application troubleshooting. System upgrade, downgrade, security patch, compatibility issues mitigation, drive health monitoring, system health and maintenance, drive/memory swap & data recovery, restore & migration support.

Self Pace At All Time

cPanel/WHM/Wordpress

LOCAL WEB DEVELOPMENT

cPanel/WHM support. WordPress. SSL/D0main. Web frontend/backend, Support. Host-based attack prevention. Account and resource quota management. VPS management.

Education

March 2021 (Expected)

BS in Cybersecurity and Information Assurance

Western Governors University

I am completing my Bachelor's in Cybersecurity from WGU in March 2001.

March 1996 (TU, NEPAL)

Bachelor’s in English & Economics

Tribhuvan UNIVERSITY

Bachelor of Arts (BA), Majors: English & Economics - Graduated in 1996 - Tribhuvan University, Nepal.

Hardware Skills

Components Isolation

Upgrade/Downgrade

Data Recovery

In-Board Service Evaluation

Components/Parts Swap

Drive Partitioning/RAID

Local Cold Copy Creation

Volume Encryption/Isolation

System Build | System Recycle

Support Skills

OS Troubleshooting

Remote Access/Session

Backup/Restore/Time Machine

Firewall/Security Tweak

Device/Drive/Data Encryption

Application Installation/Upgrade

System Patch | System Update/Upgrade

Antivirus/Anti Malware Setup

System Refresh/Image Deployment

Internet Skills

cPanel/WHM Tweak

SOHO Networking

Domain/SSL/TSL/Email

WordPress Back/Front-end

WLAN/WWAN Configuration

Port Forwarding / Proxy

Network Isolation/Setup

VPN Service Setup/Management

Parental Control/Content Filtering

TCP/IP/DHCP/NAT Configuration

References

Kyeongjae Lee

Kyeongjae Lee

CEO at MTC Global

He is a helpful and hardworking guy. I am so proud of that I had an opportunity to supervise him for a few years. I wish him success.

Angela Keary

Angela Keary

Strategic Alliances at DriveSavers Data Recovery

I saw him on one of the occasions of meeting business personnels who we collaborate with. He is a great person, quite involved in tech.